Most of the companies behind them also offer some form of tech support, largely through online knowledge bases and forums. Most of the models we tested come with two-year warranties. Warranty and support: Lack of customer support is one of the most common complaints in Amazon reviews of NAS devices.Hot-swappable drive bays: Hot-swappable drive bays are necessary so you don’t have to shut down the NAS to replace a failed drive or increase capacity.Third-party application support: If you want to add features or services to your NAS, you need to do that with third-party software-including media center software, web-server software, analytics, and more-so support from third parties is key.It’s also nice to have a USB port on the front of the NAS with a quick-copy function so you can copy the contents of a USB drive to or from your NAS without fussing around with software. If you plan on doing that on your own instead of with a cloud service, you’ll need your NAS to have a USB port so you can back everything up to an external drive. You should have two copies of every backup.
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